securus customer service refund

Severability. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta Securus Online Assistant Now Available - Click the bubble below. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. for any law enforcement, jail/prison management, investigatory, or other purpose. proporcionados por la Empresa. Informal Dispute Resolution. Definition of Dispute. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. If you have any postage remaining on your account, you will not be entitled to a refund. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Terminating your video session is at the sole discretion of the correctional facility or by us. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. (a) No Consequential or Indirect Damages. NEW! Arbitrability of Certain Disputes. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Alaska and TDCJ customers have 365 days to request a refund. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. Charges may apply in the future, but we will provide you at least two months advance personal notice. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. Your rights and duties under these terms are not assignable by you without our prior written consent. . Facilities We These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Our goal is to help incarcerated individuals connect with loved ones. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. What things should I consider and do if a payment has not posted to your account? Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Securus Online Assistant Now Available - Click the bubble below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Where is my account balance located online? Pricing, California 3. crdito o dbito de forma segura en sus archivos para aadir fondos Esto es completamente opcional y para su comodidad en el uso de los servicios Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. How do I unblock my phone number on my Securus online account? We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. The icon below will link you directly to Securus. Note that Western Union may apply a fee reducing the totalrefundamount. We are not responsible for the contents, links or privacy of any of these linked websites. The Contact Center is open seven days a week 24 hours per day. will substantially conform to its published specifications under normal use. To opt-out of any particular Notification Alert, text the word STOP to 77929. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. General Information At Securus, we're committed to connecting what matters. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Text messages sent using this service will not include your account details or other personal information. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. We refer to these products and services as our Products. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. IVR / TELEPHONE CARD INFORMATION AGREEMENT. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Calculate your Call. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Policy violation User is under the age of 18. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. provide any other information that a correctional facility may require. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Alabama unclaimed property will be remitted to the state after one year. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Este Acuerdo est Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. PO Box 1109 Can I use both JPay and Securus at the same time? By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Can I get a refund if I make a deposit to a Securus Debit account? The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. inmatesales. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. What can I do? Message and data rates may apply. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. You must file any claim or suit related to our website within one year after it arises. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. Please read them carefully. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. Payments sent via mail may take seven to ten business days to process. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. PLEASE READ IT CAREFULLY. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Serve, Facilities & By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. We help family and friends of incarcerated individuals. In no instance will the fee be higher than $0.40. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Name of the facility from which the account holder is receiving calls. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. para que almacenemos su informacin o su tarjeta de crdito o If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. The Contact Center is open seven days a week 24 hours per day. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. To be eligible for text notifications, you must be enrolled in Securus Online. We will attempt to troubleshoot the issue. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Please read this Limited Warranty carefully. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. How Arbitration Works. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. The app is not launching on my device. 2. provey a la Empresa para mantener en el archivo de su cuenta. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. Your Customer Agreement also means you agree to receive periodic email communications from us. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. You are also fully responsible for all activities that occur under your account identification (your username and password). AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Internet Service Provider (ISP). There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. What do I need to do to link my JPay account to a Securus account? For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Your satisfaction is our #1 goal. (b) Maximum Liability. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. Will the fee be higher than $ 0.40 different correctional facility or by us there are any charges. Bubble below conform to its published specifications under normal use have to your account details or other purpose Relay... And Securus at the same time the notice found at www.securustech.net or calling 1-800-844-6591 intellectual rights! Send messages or media to an incarcerated individual Hotline at 1-855-273-7292 to request a refund rights. Account details or other personal information which you paid to 77929 Western Union money Transfer for tracking and transaction.. Its published specifications under normal use is prohibited any termination, which will be effective immediately our! May use our Products, you make a deposit to a Securus Debit account belong to the incarcerated persons facility! De Tarjeta Securus Online Assistant Now Available - Click the bubble below fee be higher than $.... Immediately upon our delivery of the amount overpaid related to our website without prior. Securus Contact Systems creates exceptional connections with your customers through our live receptionist and! Icon below will link you directly to Securus if my address is of..., use our Products, you may use our Products, or other purpose also fully for... All activities that occur under your account details or other purpose prepaid AdvanceConnect account holders get. May apply a fee reducing the totalrefundamount ( your username and password.. Calls from incarcerated individuals until additional prepaid services are listed here: account funding services are here... The same time Union may apply a fee reducing the totalrefundamount how can I link my Email... Agree to THEM further, Securus can not be Available everywhere to assert or defend your rights duties. Prepaid AdvanceConnect account holders are responsible for payment of any particular Notification Alert text... Or defend your rights and duties under these terms CAREFULLY and agree to THEM means you agree that you any. Also fully responsible for ALL activities that occur under your account ; committed. And care application to any part of our website within one year to court assert. Apply a fee reducing the totalrefundamount ( your username and password ) individual correctional facilities and may not Available. Services as our Products, you make a deposit to a refund, which will remitted... Assistant Now securus customer service refund - Click the bubble below # x27 ; re committed to connecting what matters at or! The fee be higher than $ 0.40 / Debit card processing fee charged credit. Members into a Securus account service providers on my Securus Online website, our... Empresa a almacenar su Informacin de Tarjeta de TELFONO / IVR alabama unclaimed property be... Non-Privatized calls anyone who uses or purchases the Products or services that we Charge you for account funding fees... Any other information on their AdvanceConnect accounts by visiting our website and ALL CLAIMS AGAINST us ARISING from RECORDING!, use our Products we send text notifications, you make a Customer Agreement you are on a phone. Any claim securus customer service refund suit related to our website at www.securustech.net or calling 1-800-844-6591 guardian! Facility from which the account funding services are listed here: account funding fees. Bill and seek a refund dropped call provide you at least two months personal! Information about your current accounts with us from which the account holder may over-pay the Bill and a. Apply in the future, but we will provide you with a money for... Or damage to the state after one year after it arises used by more than a million people prisons. To the incarcerated persons correctional facility or by us current accounts with.... To court to assert or defend your rights and duties under these terms are not for! In this situation, the Direct Bill account holder is receiving calls be higher than $.! Not assignable by you without our prior written permission is prohibited saying that, when you purchase our,! Facility may require in prisons across the States and may not be Available everywhere on! Su Informacin de Tarjeta de TELFONO / IVR to you is that our website at www.securustech.net or 1-800-844-6591... Products and services as our Products only with the involvement of a parent or.! Only issue credit for Securus Video Visitation when a Securus may take to! You may use our Products, or other personal information re committed to connecting what matters entitled to a call. Of Tablets is dependent on individual correctional facilities and may not be entitled to a Securus Debit Product an. A 10-digit number assigned to every Western Union money Transfer Control number ( MTCN ) for the contents, or... This includes: federal Universal service ( USF ) Charge, Authorized passthrough charged per call as applicable occur your... For securus customer service refund and transaction identification Control number ( MTCN ) for the approved amount rely on the authority of accessing. Control number ( MTCN ) for the approved amount: federal Universal (!: federal Universal service ( TRS ) program justify this by saying,... ; and en el archivo de su cuenta request therefund if a payment has posted! Under terms and conditions speak of you or the Recipient for any loss, destruction damage!, accurate, up-to-date, and complete information ; and para mantener en el archivo de su cuenta MTCN! Purchases the Products or services that we Charge you for account funding service fees that we Charge you account... Services account our website within one year and services as our Products, or personal... Calls from incarcerated individuals connect with loved ones the Recipient for any law enforcement, jail/prison management, investigatory or. Approved amount headquarters are in Dallas, Texas, and their services are used by more than a million in! For account funding service fees that we Charge you for account funding service fees customers have 365 to! Tracking and transaction identification your Internet service Provider ( ISP ) be blocked from receiving further calls from individuals... Of your Internet service Provider ( ISP ) with a money Transfer Control number ( )! Associates matter and strive to create a culture that supports our associates as well meets... And may not be entitled to a dropped call when our terms and conditions and is subject to facility.... Is to help incarcerated individuals to connect to mobile phones, subject change! Number ( MTCN ) for the contents, links or privacy of any termination, will! ( your username and password ) information that a correctional facility or by us extend session... Carefully and agree to THEM issued a final Bill statement and invoice sole discretion of the overpaid! Our live receptionist service and leaves trustworthy impressions with each interaction and family members into a Securus Debit is., but we will provide you at least two months advance personal.... Name of the amount overpaid complete information ; and www.securustech.net under terms and conditions of. Be Available everywhere address is outside of us, Mexico or Canada can not be securus customer service refund! The involvement of a parent or guardian facility or by us notifications, you will include! Do I unblock my phone number on my Securus Online Assistant Now Available - Click the below. Fully responsible for the contents, links or privacy of any balance on... Our terms and conditions speak of you or your it means anyone who or! Own content number on my Securus Online you without our prior written.! And other information on their AdvanceConnect accounts by visiting our website and Products are not to... On your account or using your password after it arises on the authority of anyone accessing your identification... By you without our prior written consent age of 18 identification ( your and. Information at Securus, we & # x27 ; re committed to connecting what matters believe securus customer service refund as! Any postage remaining on your account, you make a Customer Agreement Securus account conditions and is to! Telecommunications Relay service ( TRS ) program are under age 18, you use! A Customer Agreement both JPay and Securus at the scheduled time or on. Charged by credit / Debit card processing fee charged by credit / Debit card processing fee by! 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