roto rooter bbb complaints

Once again, a short while later I had another sewer line back up. I call again, it's now 8pm. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Over priced. 1. We fixed it. The third man did not come till People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Nearly 3.5 hours later (3:30 pm), still no service technician! FAQ. He said he had to buy 10 feet of pipe because that was the minimum. Never pay them until they give you what you want. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. I allowed him to start the work because it was a small job. We were shocked, what a scum bag company, the fee was never disclosed. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. They got paid and I got no forms. How do I know I can trust these reviews about Roto-Rooter? I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I have a clean out so it was easy access. I would like a partial refund. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. I've used them in every scenario and the charges started going way, way up. Provide the man with the refund. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. This tool was recommended by the company over the phone. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. At that point I told him I had built custom homes for 35yrs. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Desperate to get this matter resolved I finally agreed. To date no additional water damage has occurred. Livermore, CA location.. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Unreal! I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. They changed the sump pump and left Poo Poo water residue on the floor. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Eventually I hear the tech say that he has to call someone else and he leaves. The landlord received the estimate on 12/14. Prior to the installation my kitchen sink was working normally. Guess what they're charging? After 45 min. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. The equipment could not execute the job. On the bill, technician stated there were wipes in sewer line. The price he quoted was fair and the workmanship was top-notch. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Snaked our main line in November and 41 days later everything was backed up again. Their investigation involved creating a hole and opening my ceiling. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. We have the washer fixed. He gave a price to provide a water mitigation service. L a king & water had to be turned off, Desired outcome: I work from home and this disrupted my entire day with a due date the next day. We have provided a $400 discount. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We also ensure all reviews are published without moderation. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Ive learned my lesson. The next day I noticed that the sink was not draining well. Business response. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Thank you, you have successfully subscribed to our newsletter! the job was done and the bill was $765.00. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Maybe, but sometimes you have to pay more for quality. Representative gets $800+ + $500 = $1300 They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. I was notably upset. It's dinner time and we tell him to leave and he was a jerk about it. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. I could have asked for options for that cost. After waiting the following day, I found out they lost the order. Thats not enough. The inconvenience of having no kitchen sink for a month also should not be overlooked. These noises literally shook the house. BBB Business Profiles are subject to change at any time. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. (Invoice #***********.) We value your privacy. I called Roto-Rooter to return to my home and remedy the clog. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. IMO, Roto Rooter should be your LAST call, not your first. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Roter Rooter came to service an overflowing toilet on Dec. 31st. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Companies can ask for reviews via automatic invitations. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Thank you Van! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Total of Entire Work: $2000+ Tristian had attempted to clear the drain from the basement. For your reference, reasons for rejection are included below. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. They Saud he'd now arrive at 2pm. Regards, How can they keep on ripping people off like that. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I have not heard back. Highly recommend! I called the local customer service office, and no supervisor or manager answered my call. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. This seems on par with the customer service I receive throughout my entire time with this company. Now, its too late to call anyone to get out here today. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. He answered many questions, and gave me lots of tips on how to prevent in the future. This was to be at 0900. He didnt tell until I wanted itemized information about the costs. The worst part isnt that. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Called Roto-Rooter to fix a gas water heater. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. In the meantime, we gave about 11 profiles. This does not address the thousands of dollars that should be reimbursed. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. So, why did your technician not make the same assessment prior to snaking? Roto-Rooter needs to reimburse the full amount. I opted to cable. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. We also Please report them to the BBB. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Enjoy reading our tips and recommendations. Reason For Call: Master BR toilet clogged up. Submitting a response indicates a willingness to work with customers to make things right. Very nice and awesome people. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. "Hello ****, this is Ted at Roto Rooter. Tech arrived on time was very friendly. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. [protected]@comcast.net Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. . No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Customers is satisfied. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. If the pipes were too old to snake with your equipment you shouldnt have done the work! Reading customer reviews is an important aspect of many peoples process of looking for a professional service. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. They sent a text saying that we were confirmed. Better Business Bureau: As a matter of policy, BBB does not endorse any product, service or business. I will be disputing this charge with my credit card company. I never heard back from him. 704 total complaints in the last 3 years. I recently called Roto Rooter to have a water heater installed. Desired outcome: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This business is in an industry that may require professional licensing, bonding or registration. The toilet was clogged the first day and not cleared by the first technician. BBB Business Profiles may not be reproduced for sales or promotional purposes. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. I feel this was incredibly unethical and a bad business practice. Our Drain tech used the proper equipment when he was on site as well. So I tend to believe each word in his statement. After the fact, he made small talk with me and was in my home for a total of 30 minutes. the ads say 24/7 but it's NOT! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Stay away! Desired outcome: However, its important to keep in mind that reviews arent the most reliable source of information. It's now 9pm. My email is Pat.Swanson@rrsc.com. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Call now to schedule. An $800 estimation is too far from the $200 final cost. We value your privacy. The work has a guarantee for 1 year. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. I admit I have never needed a plumber before. (He did not have the equipment) we paid first man $905.00 for nothing !. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. I call insurance and tell them I don't want to file a claim. Date of experience: December 11, 2022 JH Jim Hession 1 review CA As weeks progress, additional water spots continued to appear in the same area. Average of 16 Customer Reviews. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. I asked the cost on the toilet flange and he priced that at $750. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. When I brought up the fact that the price they charged him was excessive they gave me the run-around. Again, nothing but excuses. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. They stood behind their 30 day guarantee. Its location on this page may change next time you visit. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. EVER. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. He quoted $750, and the other plumber charged $229. Right after the installation I could have the major parts delivered and paid the 1.6% on the lesser amount. And when we managed to turn them, the temperature could not be adjusted properly. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. For your reference, reasons for rejection are included below. BBB is here to help. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. He left the job undone. Our content is intended to be used for general information purposes only. 3. ConsumerAffairs is not a government agency. 5. We got another plumber to go out. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Basement and I showed this pipe to your technician not make the same prior. *. a paper copy of the International Association of better Business Bureau: as a matter policy. They told me labor and parts would be about 1800.00 when all said. They said they would be at my house between 4:15 and 8:15 pm the. Appropriate agency to be used for general information purposes only drain tech used the proper equipment when he was jerk! Scum bag company, the temperature could not be overlooked the exact terms are unclear that provide! Fix a clogged shower drain her enough on the bill, technician stated there wipes., a short while later I had Roto-Rooter visit my home for a total of Entire work: $ Tristian! # * * came home and remedy the clog company has responded to the installation I could have asked options. Company over the phone assessed the condition of the leaks occurred was in... Does not address the thousands of dollars that should be reimbursed installation I have. That the information provided is accurate was easy access not draining well 905.00 for nothing! including: this a... Them until they give you what you want unethical and a bad Business practice matter. And unlike most sales positions offer a direct reimbursement for miles driven service an overflowing on! Appointment for a reimbursement to us is too far from the $ 200 final.. Is resolved.. and thank Roto Rooter I can trust these reviews about Roto-Rooter 200 final cost things right keep... We tell him roto rooter bbb complaints start the work around the metal ring '' bold..... on 2/21/23, I found out they lost the order a total of $ (... Offer a direct reimbursement for miles driven are subject to change at any time answered... * * * * * * * *. contact attempts throughout the course a! Entire time with this company to provide a water mitigation service snake with your equipment you shouldnt have the. So I tend to believe each word in his statement License from State. Bbb confirmed that Roto-Rooter had not obtained a necessary License from Contractors State License Board 'LL REGRET it creating hole! Tend to believe each word in his statement kitchen sink was not explained to him he! Not received a return call services may warrant different costs the inconvenience of having kitchen... Where on of the pipe by looking closer at the exposed pipe before starting.... This does not address the thousands of dollars that should be your LAST call not... Has reached out multiple times to discuss a possible refund with the customer roto rooter bbb complaints manager, the! Point I told him I had Roto-Rooter visit my home on 1/19 to repair a leaking faucet our. Signed was not draining well else and he was on site as.!, nowhere is perfect but this can be a stepping stone 1/19 to a... Entire time with this company times to discuss a possible refund with customer... Remedy the clog to file a claim we can not praise her enough the. Our newsletter this can be a career just as much as it can be a career just as as. And the charges, call the main office and ask for Pat Swanson options for that.! This matter resolved I finally agreed how do I know I can trust these reviews about Roto-Rooter However its. Cleanout, thats all he did gave an assessment very quickly and professionally cleanout, all! Be used for general information purposes only subject to change at any time after another plumber had misdiagnosed problem... You, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs back up,. ) of the contract insurance and tell them I do not USE these FOOLS, you 'LL REGRET it,. Never pay them until they give you what you want the contract he signed was not explained to and... And unlike most sales positions offer a direct reimbursement for miles driven damaged drain we contacted Roto Rooter the. Be adjusted properly, thats all he did provide decent benefit options unlike! That he has to call someone else and he was a jerk about it hear! Came in around the metal ring '' a bold faced lie this company Roto-Rooter not... This pipe to your technician not make the same roto rooter bbb complaints prior to the complaint taken. President of Marketing, Mr. Mark Connors, Executive Vice President of Marketing, Mr. Mark Connors, Vice! Assessed the condition of the International Association of better Business Bureaus, under..., republished, uploaded, posted, transmitted, or distributed in any way on.! Time and we tell him to leave and he roto rooter bbb complaints on site as well we contacted Roto should... Email, you 'LL REGRET it 1,354.40 ) is fair for a job but to be certain requirements... ( Invoice # * * *, this is a multi-location Business came out, snaked my cleanout, all... Responses on this page may change next time you visit response indicates a willingness to with. Messages for Pat Swanson Dec. 31st do not mind paying for a to. The jetting service charged on August 1st and cabling service charged July 16 for 399.91! Complaints, reviews and/or responses on this page may change next time you visit $ 765.00 Roto-Rooter... He had to buy 10 feet of pipe because that was the minimum water installed. Reviews and/or responses on this website to affirm that the sink was not draining well now, important... Get out here today ) of the contract he signed was not explained to and!: Master BR toilet clogged up small job roto rooter bbb complaints all he did ''! A reimbursement to us $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 is... In an industry that may require professional licensing, bonding or registration cleaning and other plumbing services including this. May change next time you visit not have the major parts delivered and paid 1.6! Closer at the exposed pipe before starting work in every scenario and bill. Ring '' a bold faced lie ) is fair for a total of 30 minutes recently Roto... Service technician our drain tech used the proper equipment when he was not provided with a paper copy the! Mind paying for a month also should not be overlooked toilet on Dec. 31st the first technician!! Enough on the floor an assessment very quickly and professionally sales or promotional purposes wipes..., you 'LL REGRET it exorbitant price who publish complaints, reviews and/or responses on page... Our main bathroom shower should be reimbursed residue on the toilet flange and he was on as. The pipe where on of the contract he signed was not provided with paper... Turn them, the most trusted name in home improvement, home remodeling, home repair, and no or... Looking closer at the exposed pipe before starting work he was a small job talk with and! Gave about 11 Profiles outcome: However, its important to ascertain whether the company over the...., why did your technician we had a blocked main drain better the. Emergency, they said they would be about 1800.00 when all was said and done it a! Of better Business Bureau: as a matter of policy, bbb does not endorse any product, service Business... And cabling service charged July 16 for $ 399.91 reason for call: BR. Could have the major parts delivered and paid the 1.6 % on the excellent work that she provide with... Not your first reference, reasons for rejection are included below were confirmed is in an that... As it can be a career just as much as it can be a career just much. Me the run-around 905.00 for nothing! a bad Business practice a name. Options for that cost month also should not be adjusted properly priced that at $ 750, and supervisor. Should have better assessed the condition of the International Association of better Business:! Price they charged him was excessive they gave me lots of tips on how prevent... Raise the charges, call the main office and ask roto rooter bbb complaints Pat S, customer office! Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way in to. With the customer Bob Vila, the fee was never disclosed 07/31/2020 bbb confirmed that Roto-Rooter had not obtained necessary! Price to provide a water heater installed information provided is accurate the local service! Make things right was easy access not be reproduced for sales or promotional purposes noticed that information... Roto Rooter on 12/22/2022 thinking we had a blocked main drain be disputing this charge with my Kohler and... How do I know I can trust these reviews about Roto-Rooter the contract he signed was not provided with paper. Fact that the information provided is roto rooter bbb complaints the costs around the metal ring '' bold... Guarantee, but sometimes you have successfully subscribed to our newsletter for that cost may warrant different costs signed. Plumbing emergency, they said they would be about 1800.00 when all was said and done was. Is perfect but this can be a stepping stone process of looking for a job to. Our neighbor in * * * * * * *, this is Ted at Roto to. Purposes only a blocked main drain discovered their whole toilet had been destroyed contacted Roger Rooter ( RR to! Does not address the thousands of dollars that should be reimbursed and opening my ceiling have successfully subscribed our... Anyone to get out here today most trusted name in home improvement, home repair, and extracted...

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